Return & Exchange Policy

At Jacket Rider, your satisfaction means everything to us. We’re committed to ensuring that every customer enjoys a smooth, secure, and risk-free shopping experience. If something isn’t right, we’re here to help.

30-Day Return Guarantee

We offer a 30-day return window from the date of delivery. You can return your item if:

It is unused, unworn, and in original condition
All tags and packaging are intact
You have a valid proof of purchase

Please note: Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Return

To begin the return process, please contact us first at info@jacketrider.com with your order number and reason for return. Once approved, you can ship your item to the following address:

Return Address:
Jacket Rider
2356 N Lincoln Park W Chicago, IL 60614 United States

Phone: +1 (217) 860-5427
Email: info@jacketrider.com

Important: Customers are responsible for return shipping costs. Please include your order number inside the package and provide the tracking information once shipped.

Refunds

Once your return is received and inspected:

We’ll notify you via email of your refund status.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Your bank or credit card provider may take a few extra days to reflect the amount.

Custom Duties and Restocking Fees

Custom Duties: Each country has its own rules and charges. While we mark items as “Free Shipping” and may label them as gifts to reduce charges, customers are responsible for any applicable customs duties or import taxes.
Restocking Fee: Returned items may be subject to a restocking fee to cover inspection, repackaging, and handling. This fee varies depending on the item’s size and weight.

Non-Returnable Items

To protect the quality and hygiene of our products, we do not accept returns in the following cases:

Custom-made or personalized items
Used or washed items
Items returned without original tags/packaging
Multiple purchases of similar products in different sizes (to prevent policy misuse)
Items returned more than 30 days after delivery

Exchange Policy

Need a different size or color? We accept exchanges only if:

The item is in its original, unused condition
The customer covers the shipping cost of sending the item back to us

To request an exchange, simply contact us at info@jacketrider.com with your order number.

Order Cancellation

Before Shipping: You may cancel your order anytime before it ships. Please email us at info@jacketrider.com with the subject line: CANCEL (Your Order Number).
After Shipping: If your order has shipped, you may still return it once received. Use the subject line: REFUND (Your Order Number) and we’ll guide you through the return process.

Quality Check Promise

Before any item leaves our warehouse, it’s thoroughly checked by our quality control team for:

Sizing and measurements
Stitching and craftsmanship
Material and color accuracy

If you experience any quality issues, please contact us with clear photos and a description at info@jacketrider.com — we’ll make it right.