Payment policy

Last Updated: December 11th, 2025

At Jacket Rider, we aim to provide you with a smooth and secure payment experience. This Payment Policy explains how payments are processed when you shop with us.

1. Accepted Payment Methods

We currently accept the following payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

All payments are processed securely using trusted third-party payment gateways.

2. Payment Processing

  • Your card or PayPal account will be charged immediately after placing the order.

  • We do not store your full payment details on our servers.

  • All transactions are protected with SSL encryption to ensure safety.

3. Currency

All prices on our website are listed and charged in USD (United States Dollar) unless stated otherwise.

4. Billing Information

You agree to provide accurate billing details, including:

  • Full name

  • Billing address

  • Email address

  • Payment details

If inaccurate information is provided, your order may be delayed or cancelled.

5. Fraud Prevention

To protect customers from fraud:

  • We may request additional verification (ID or email confirmation) for high-risk orders.

  • Suspicious or unauthorized transactions may be cancelled without notice.

6. Payment Confirmation

After successfully placing an order, you will receive:

  • An Order Confirmation Email

  • A Payment Receipt from the payment gateway

  • Tracking details once your order is shipped

7. Failed or Declined Payments

Payments may fail due to:

  • Incorrect card information

  • Insufficient funds

  • Bank restrictions

  • Technical issues

If your payment fails, try another method or contact us for support.

8. Refunds

Refunds will be processed according to our Return & Refund Policy.
All refunds are returned to the original payment method only.

Processing times:

  • PayPal: 1–3 business days

  • Credit/Debit Card: 5–10 business days (depending on your bank)

9. Charge backs & Disputes

Before filing a charge back, please contact us at info@jacketrider.com —
We will resolve your issue immediately.

Unnecessary charge backs may result in:

  • Account suspension

  • Order cancellation

10. Contact Information:

If you have questions about payments, reach us at:

Store Name: Jacket Rider 

Phone Number: 1 (217) 860-5427

Support Email: info@jacketrider.com

Business Address:  2356 N Lincoln Park W, Chicago, IL 60614, United States

Business Hours:

  • Monday – Friday: 09:00 – 17:30

  • Saturday – Sunday: 10:00 – 16:00

We aim to respond to all inquiries within 24 Hours