Frequently asked questions
[/col] [/row] [row class=”term_con_row”] [col span__sm=”12″] [ux_html] [/ux_html] [accordion] [accordion-item title=”What is the estimated delivery time for my order?”]We process orders within 2-5 business days, and delivery typically takes 07-12 business days depending on your location. You will receive a tracking number once your order ships.
[/accordion-item] [accordion-item title=”Do you offer free shipping?”]Yes, we offer free shipping on all orders worldwide, except we do not ship to PO Boxes.
[/accordion-item] [accordion-item title=”Can I cancel my order?”]You may cancel your order anytime before it is shipped and receive a 100% refund. Once shipped, cancellation is not possible, but you can request a return under our Return Policy. To cancel, please email us your order number at info@jacketrider.com.
[/accordion-item] [accordion-item title=”What is your return policy?”]You can return any eligible item within 30 days of receiving it. Items must be unused and in their original packaging. If your return is approved, we will refund your original payment method within 10 business days after inspecting the returned product.
[/accordion-item] [accordion-item title=”What if I receive a defective or wrong item?”]Please notify us within 3 days of receipt with photos of the issue at info@jacketrider.com. We will assist you promptly with a replacement or refund.
[/accordion-item] [accordion-item title=”What payment methods do you accept?”]We accept prepaid payments via Stripe, Apple Pay, Google Pay, Visa, and Mastercard. All payments are processed in USD.
[/accordion-item] [accordion-item title=”Do you charge taxes or customs fees?”]Prices listed do not include import taxes or customs duties. These fees are the responsibility of the buyer.
[/accordion-item] [accordion-item title=”How do you protect my personal information?”]We take your privacy seriously and use industry-standard security measures. We collect only the necessary information to process your orders and provide support. We never share your data with unauthorized parties.
[/accordion-item] [accordion-item title=”Where can I contact Jacket Rider for support?”]You can reach us at:
Email: info@jacketrider.com