Q. How do I choose the correct size?

To help you find the perfect fit, we have created our own size chart. If your desired size is not listed, we also offer a custom size option for an additional $20, allowing you to send us your specific measurements.

Q. Why is checking my email important?

When you register or place an order on our website, we require a valid email address that you frequently check. We send important updates regarding your order, including order confirmation, shipping details, and tracking information.

Q. Can I exchange or return my jacket?

Yes! We offer a 20-day easy return and exchange policy.

If we mistakenly ship the wrong item, we will cover all shipping costs.

If you selected the wrong size or wish to exchange for another design, you will need to bear the shipping costs.

For refunds, we offer a full money-back guarantee within 20 days of receiving your order.

Q. How long does delivery take?

Standard orders typically take 8 to 10 working days to arrive. However, custom-size orders may take 15 to 20 working days due to the extra time needed for precise cutting and stitching. We use DHL, Skynet, TNT Express, and other reliable courier services to ensure fast and safe delivery.

Q. Why don’t you respond to my emails immediately?

We strive to respond to all customer inquiries within 12 working hours. Due to high email volume, responses may take slightly longer in rare cases, especially if we encounter technical issues. Rest assured, we reply to every email as soon as possible.

Q. Why does my jacket’s color look different from the website images?

While taking product photos, lighting conditions may slightly alter the jacket’s shade. We always mention the exact color and material in the product description. Please read the full specifications before placing your order. If you have any doubts, feel free to contact us for clarification before purchasing.

Q. What should I do if I face a payment error?

If you encounter a payment issue, please check the following:

• Card expiry date
• Billing address accuracy
• Credit limit availability
• Correct card number entry
• Sufficient funds in your credit card or PayPal account

If the issue persists, contact your bank or payment provider.

Q. How can I speak to customer support over the phone?

If you prefer to speak with our customer support team, please send us your phone number via email. Our team will contact you within 12 to 15 working hours.

Q. Will I have to pay customs or import duties?

In most cases, buyers are responsible for customs or import duties once the item reaches their country. The recipient will be required to pay these charges. This applies to both retail and wholesale buyers.

Q. Can I make changes to my order after placing it?

Yes, you can request changes to your order within 24 hours of placing it. However, once production has started (pattern cutting and stitching), changes to color, size, or material will not be possible.